General Data Protection Regulation, also known as GDPR, is coming into effect from the 25th of May 2018.

This law gives the customer rights to access their data and imposes additional obligations on organisations based on how your data is used.

Thorntons Recycling have been compliant with customer data security for numerous years. We take the security of your information very seriously. Any data that Thorntons Recycling hold is secure and encrypted in compliance with data protection laws.

Thorntons Recycling use third party company’s software to send information to customers. These companies are also compliant with the new Data Protection Regulations.

As part of our commitment to respecting your data privacy we have recently updated our Privacy Policy and Terms & Conditions. Please click here to view.

Thorntons Recycling have Data Processor Officers that will manage any data requests. This team will also ensure that Thorntons Recycling complies with the new regulations.

Frequently Asked Questions

When is the GDPR coming into effect?

The General Data Protection Regulation was approved and adopted by the EU Parliament in 2016. After a two-year transition period, it will be in force from May 25th, 2018.


Who does the GDPR affect?

It applies to all companies processing and holding personal data of people residing in the European Union.


What constitutes personal data?

GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified. Thorntons Recycling only hold personal data relating to our customers that is required to perform our service to them. This information is; name, address, mobile number, email address, landline, bin identification number, and bank details if the customer is on direct debit.


Can I opt-out of receiving marketing emails?

Yes, it is possible to opt-out from receiving marketing emails at any time. There is an unsubscribe option at the end of each email you receive from us so that you can opt out at any time.


How Will Thorntons Recycling process my data request, if I make one?

Thorntons Recycling have a GDPR team that will look after any requests made by the customer. We have a Data Protection policy in place and will be ensuring  that all staff are aware of this policy and comply with the new regulations.