Household

What can I put into my Recycling Bin?
Click here to see what you can put into your recycling waste bin.

What can I put into my General Waste Bin?
Click here to see what you can put into your general waste bin.

What can I put into my Compost Bin?
Click here to see what you can put into your compost bin.

How soon will the service start?

We will send out our Welcome Pack to you on the day you sign with us.

Information such as your area bin collection schedule and contents to place in bins along with contact details to reach us will be in the pack.

We will then deliver your Thorntons Recycling bins to you within ten working days, if not sooner.

If you have a smartphone then why not download our App and track your account weekly? The App also contains your collection schedule.

 

What happens if my bins are lost or stolen?
Please contact us on 01-6235133 to order a replacement bin; these are chargeable at a cost of €40 each.

Why was my free recycling bin not collected?
Free recycling bins can be rejected due to:

  • Contamination
  • Bin was not out in time
  • Account has gone into arrears

Can I choose the day my Direct debit is deducted?
Unfortunately this is not possible as all of our direct debits are processed on the 25th of each month.

What is the process of closing my account?
Your request for closure should be in writing to Domestics@thorntons-recycling.ie.  On receipt of this your account will be closed and your empty bins removed. The €15 removal fee will be added at this point and any monies due will be refunded by cheque.

Where should I leave my Bin for collection?
Our waste collection service is a kerbside collection and we recommend that your bins be presented kerbside and visible to our operatives.

Where can I find my current calendar?
Click here to view the current collection calendars.

What time should I leave out my Bin?
Please leave your bin out the night before your collection is scheduled

What are your opening hours?
Our office hours are between 8am and 6pm Monday to Friday and 8am to 2pm Saturday.  Outside office hours you can contact us at domestics@thorntons-recycling.ie

How is my bin weighed?
When your bin is lifted, the microchip in the bin is read and the weight recorded (less the weight of the actual bin) is automatically communicated to our office.  All of our trucks have current certificates confirming the accuracy of our weighing  system. 

Will I receive a text message regarding my account?
If your account needs to be topped up you will receive a text a couple of days prior to your lift.  (Please ensure that we have your current contact details and that you are opted in for this service).

How can I make payments to my account?
There are many convenient ways to pay your Thorntons Recycling account

  • Online at www.thorntons-recycling.ie
  • With your Payzone card in any Payzone outlet
  • Direct Debit
  • Credit transfer
  • Calling 01 6235133 and using our automated payment service 

Why do I need to top up 24hours before collection?
Although you have made your payment it can take a few hours for it to reflect on your account.

Where can I view my bin lift and payment history?
You can log into your account with your unique account number and PIN.

Download our App to view all your account details or make payments.
Available for Iphone or Android. Download Here!

Skips

How long can I keep my skip for?
Our standard hire period is 4 days. If you wish to keep your skip for longer than this please contact us on 01 6235133 to make arrangements or contact info@thorntons-recycling.ie Please note: extra charges may apply. 

How can I pay for my Skip?
If ordering on www.skip.ie you have to pay by debit or credit card. If you place your order over the phone you can pay cash on deliver.

Do we need a permit?
You need a permit to put a skip on a public road where parking restrictions apply. This includes:

  • Double yellow lines
  • Paid parking zones, e.g. pay-and-display
  • Clearways

You do not need a permit if you want to put a skip on a road with no parking restrictions. If you are unsure you can ring your local council & they will advise if a permit is needed.

Can I make an amendment to my skip order?
Thornton’s Recycling will make every effort to facilitate a change to your order. Charges will apply for a larger skip. Please call us on 01 6235133 or contact info@thorntons-recycling.ie. 

How much can I put in my skip?
Each skip has a max fill line clearly indicated on its side. If the skip is filled beyond this point it cannot be collected for safety reasons and the driver will ask you to remove some material before the skip can be loaded.
In general, you should give some thought as to how you will fill your skip. Larger items need to be placed carefully if you are to avoid creating unfilled spaces that stop you getting the most out of your skip.

What skip best suits my needs?
The smaller skips (2cy & 3cy) are suitable for small household/garden & office clear-outs.
Popular builder’s skips (6cy) are ideal for medium scale construction jobs and medium scale home and office clear-outs. 

What items are not allowed in the skip? 

  • Animal remains or carcasses
  • Asbestos
  • Batteries
  • Chemical Waste
  • Contaminated soil & stones
  • Electrical goods such as fridges, freezers, microwaves, televisions, computers etc
  • End of life vehicles, tyres
  • Fluorescent light bulbs /lighting
  • Hazardous hospital waste (including sharps containers etc)
  • Inks
  • Paints or empty paint tins
  • Waste Oils
  • Photographic waste
  • Pressurised vessels e.g. fire extinguishers
  • Road Sweepings
  • Sludge’s

Brown Bin

You will no longer be allowed to put food waste into your general waste bin. All you need to do is collect your food waste and put into your brown bin which is collected every two weeks. Doing this will reduce the amount of food waste sent to local landfill sites and will result in food waste being made into a useful compost instead.

For Frequently Asked Questions on brown bins Click here.