Dear Customer,

Thorntons Recycling is one of Ireland’s largest and most progressive waste and recycling companies. Each day we aim to provide a premium value for money service that meets the needs of both our Commercial and Household customers. This aim is understood by all staff at all levels in the organisation and is underpinned by our Quality Accreditations – ISO9001/14001/180001 and EN15713.

 

Our commitment to service is summarised as follows:

  • 1

    Service

    We will provide you with a quality service every time.

  • 2

    Value

    We will provide you with a compliant value for money service. We will help you save money by recycling more – “The more you recycle the less you pay”.

  • 3

    Understanding Needs

    We will listen to you and agree what your needs are and then agree a service to best meet your needs.

  • 4

    Continuous Improvement

    If you have a service issue – we will listen to it, investigate it, apologise for any deviations from agreed service, agree a fix and learn from it.

  • 5

    Respect

    We will treat every customer with the courtesy and respect that we would expect to be treated with.

  • 6

    Compliance

    We will ensure that all our permits and licences are kept up to date and advise customers on their obligations in relation to waste management and recycling.

ForĀ a more detailed customerĀ charter please visit the following link Customer Charter

Thank you for your valued custom and support of a family run Irish business. We really appreciate it and look forward to working with you in the future.

12th January 2017

Gary Brady Managing Director